Retail Merchants message: ‘Think. Shop. Buy. Local’
P. Kevin Morley / Times-Dispatch
Rob Gassie helps customer Corey Stavinoha at Agee’s Bicycle Co. on West Broad Street, one of the businesses participating in the Retail Merchants campaign.
The Retail Merchants Association will begin signing up members today to participate in its new marketing campaign, "Think. Shop. Buy. Local."
In an e-mail to members this morning, the retail advocacy group breaks down the benefits associated with the campaign.
Merchants participating in the program will be entitled to participate in advertising, receive marketing materials and have access to the Web site the group has created. Once they have access to the Web site, storeowners will be able to order materials, download logos for ads and find talking points for selling the concept.
Both the advertising and the Web site will be launched this month, said Nancy Thomas, president of the local group.
The organization has about 900 members in central Virginia, from mom-and-pop shops to national chains. The campaign is available to all members, including those who have businesses outside of the core Richmond market, she said.
Thomas would not say how much the campaign cost, but it is free for members to join.
Once the Web site launches, consumers also will be able to participate.
The site allows shoppers to find retailers that have signed up, to order magnetic decals promoting the effort and to read a pitch on why they should consider buying at locally owned stores.
Retail Merchants has pushed "buy local" campaigns in the past, but this one takes the concept further by building the interactive Web site for retailers and shoppers.
The marketing on this campaign will be more intense than previous ones, with ads appearing in newspapers, magazines and on radio. There initially will be no television advertising.
It was inspired in part by the 3/50 Project, a nationwide movement that urges shoppers to imagine three local businesses they couldn't live without and then spend $50 each month at each of those businesses to support them.
"The whole idea behind our effort is to drive traffic to locally owned stores," Thomas said.
She says that supporting these businesses is a reinvestment in the economy. Local businesses pay taxes that support schools and governments as well as contributing to local economies, she said.
On average, 45 cents of every dollar spent at a local business stays in the economy, according to Retail Merchants.
Bill Agee, president of Agee's Bicycle Co. and a Retail Merchants board member, said it's important that consumers know the effect that locally owned companies have on the economy.
"We feel it's important that customers see the economic impact businesses have in their communities," he said.
Agee's is one of about 20 businesses that have already committed to the marketing program.
Agee said shopping at locally owned businesses has advantages beyond the economics.
"You get better service and attention [at local shops] because the owners are in the business, and often times, on the sales floor," he said.
David Urban, a professor of marketing and interim business school dean at Virginia Commonwealth University, said campaigns like this are a benefit to businesses, but not a guarantee that customers will stream into stores.
"A lot depends on the product category and the degree to which consumers are willing to consider the local angle in their purchasing," Urban said. "If 'buying Richmond' means making extra shopping trips, or paying higher prices, then the question is how community-minded people are as opposed to wanting to maximize their own economic benefit."
Contact Louis Llovio at (804) 649-6348 or
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Reader Reactions
I really would like to pratice this, but have not had good enough experiences to warrant it. Case in point, I was a regular at greentop , and the people there, although knowledgable, were stuck ups and not very customer service orientated. When Bass pro shops opened, I got better service and friendlier custmor service. The knowledge wasnt up to par as greentop, but most knowledge can be looked up on the internet. One day a few months after BassProShops had opened, they ran out of something I needed and went to greentop, and the customer service was OBVIOUSLY different. And, was told that BassProShops had hurt them alot. So, why did it take bassproshops opening to do that. Ever since I’ve tried to get everything from BassProShops.
I agree with the other posters that if a local, small business wants to compete, they need to do a little of what the big box guys are doing if they expect to get my business.
I know that most small business can’t afford to stay open 24 hours like Wal-Mart. But if they would just adjust a few things, they could grab a bigger slice of the business. Just like the poster mentioned Agee’s holiday hours. Any business that depends on holiday sales should consider staying open longer during the holiday season. The increased business would probably pay for a better vacation.
Here’s another good example. Most people, like me, do their yard work after 6 on weekdays or on the weekends. Now, tell me the name of a small engine repair shop or lawn mower repair place that’s open extended hours on weekends. Probably won’t find many. I had a lawn mower that wouldn’t start and needed an air filter and spark plug. It was a Saturday afternoon. The closest lawn mower repair shop closed at 1pm. The local hardware store across the street had the spark plug but didn’t stock the air filters. They sent me to Wal-Mart, which had both in stock.
Some of the commenters have it correct. If you have an attitude,the items are made overseas, and if the hours are not conducive to business, then to whom am I being loyal?
SOME (not ALL) Local Merchants have a “holier than thou” attitude, charging more than bigger retailers, and acting as if they’re doing me a favor in getting my business.
Logical reasoning is to use cost, service, and convenience in determining with whom I do business. If you fail in these areas? You should review your reasoning for being in business.
Some local merchants have my business, some big retailers do as well. It’s all about value added.
agee…ha ha ha. this past thanksgiving weekend i went out window shopping that sunday for a kids bike…thanksgiving weekend, one of the big shopping times of the year. agees on west broad was closed, while performance bike, a chain based in NC, was open…guess who were I spent $400 on a new bike from…
local merchants need to be responsive to the hours of operation that chains can provide as well as the prices. why should i spend more $$$ and waste my time meeting their schedules just to get the warm fuzzies about supporting a local merchant???
This is certainly off topic as to why to buy locally but several years ago I also had an Agee’s bike fall apart causing me severe injury. Like the previous poster they refused to do anything about it. I vowed never to shop there again and never have!
think,shop,buy local. It would be nice if the merchants did the same. Every time I look at where something is made it is either China or Mexico. So unless I have to have it I DO NOT BUY IT! Practice what you preach!
Agee’s Bicycles sold me a defective rim a few years ago and wouldn’t take it back. I’m not shopping there anymore and wouldn’t put an ounce of credibility in anything Bill Agee said.
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