Firms get tips for trying times

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Business owners and managers should look at operating expenses and evaluate prices or fees for services to increase cash flow.

That's one way to manage your business during tumultuous times, a speaker said yesterday during a forum at the Greater Richmond Chamber. About 25 business owners and managers attended.

Creating plans to react to different scenarios also will help your company, said Roger M. Pell, senior vice president of the global technology firm Inmatrix Inc. in Henrico County.

"We don't know how long it will last," Pell said of the economic slowdown. "We know it will end but what are you going to do when the surprises start to hit?"

Four speakers, including Pell, talked about retaining employees and customers, driving cash flow, creating strategies for sales and marketing, and developing strategic plans.

Alfred D. Hinkle, who once worked for Signet Bank and had to lay off hundreds of people, spoke about leading employees and your company during tumultuous times.

Hinkle is vice president and director of human resources for C&F Finance Co., a regional auto-loan financing firm in Henrico. He offered these tips:

  • Keeping good employees helps you retain customers. Sit down with management to identify key people in your company. They should be from all levels. Check in with them and don't assume they are happy.

    Take care of essential employees, Hinkle said.

  • Be trustworthy and honest. "Make few promises but keep all the promises you make," he said. Also, try to keep fear levels low.

    "In a small business, everybody affects everybody else," said Sara Cowherd, an attendee and president of consulting services firm FM Solutions in Henrico.

  • Overcommunicate. Share good and bad news and avoid information blackouts. If you don't know an answer, say so.
  • If you have to lay off people, be compassionate. That goes for the employee let go and those left behind. Employers should offer transition assistance if they can afford to do so. They should also take time to answer questions that remaining employees have about their jobs and future at the company.
    Contact Emily C. Dooley at (804) 649-6016 or .

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