Consumer electronics retailer to open stores in Richmond
HHGREGG INC.
In 1955, hhgregg Inc. opened in Indianapolis. It has grown to 112 locations in nine states.
Published: July 9, 2009
Updated: July 9, 2009
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A fast-growing regional consumer electronics retailer plans to open multiple stores in the Richmond area this year, likely taking over some former Circuit City locations.
The announcement yesterday by hhgregg Inc. about its entry into the Richmond market comes four months after Henrico County-based Circuit City, once the nation's second-largest consumer electronics chain, closed its last stores nationwide.
The Richmond-area stores would be hhgregg's first locations in Virginia.
"This is the right move for them," said Bradley B. Thomas, an analyst with KeyBanc Capital Markets Inc. who follows hhgregg.
"They have an impressive record of new-market entry," he said. "They open in a new market and open right across the street from competitors. They have not had problems going head-to-head."
Indianapolis-based hhgregg, which sells electronics and appliances by using a commissioned sales staff, declined to say how many stores the chain would open locally or where.
But industry and real estate experts say hhgregg likely will take two or more of the six former local Circuit City locations. The chain was reported to be considering the Circuit City store at Short Pump Town Center in western Henrico and one near Chesterfield Towne Center in Chesterfield County.
Company officials and industry analysts say hhgregg is accelerating its growth this year and next year largely because of Circuit City's demise.
The chain believes it can increase sales and profit while making opportunistic deals of prime real estate locations left behind by defunct retailers including Circuit City and household furnishings chain Linens'n Things.
In 1955, hhgregg began as a small appliance store in Indianapolis and has grown from 54 stores in early 2004 to 112 locations in nine states today.
Besides opening stores in the Richmond area, hhgregg plans to add multiple stores this year in Tampa, Fla., and Memphis, Tenn. -- all markets where Circuit City formerly had a strong presence.
And in the following fiscal year, the company plans to open most of its 40 to 45 new stores in mid-Atlantic markets, including Washington, Baltimore and Philadelphia -- also former strongholds for Circuit City.
"We have an extraordinary opportunity to gain market share by taking advantage of the current rental rates and excess availability in the real estate market," said Dennis May, hhgregg's president and chief operating officer who becomes its CEO next month.
"They are smart to step up and make these real estate moves now," KeyBanc's Thomas said.
The company, he said, conducted exhaustive research before accelerating its plans.
For instance, Jerry W. Throgmartin, the retailer's chairman and CEO, spent several weeks touring Richmond and the other new markets as part of the chain's review of potential sites, Thomas said.
The majority of the new hhgregg stores in the three new markets will be former Circuit City or Linens'n Things locations, which will require minimal construction work, he said.
Thomas said he believes hhgregg has the smarts and opportunity to pick the best sites, even though some of Circuit City's stores were in poor locations.
"Given the importance of this decision and the fact that Jerry was out looking at store sites . . . points to how seriously they take this issue and decision," Thomas said.
In many ways, hhgregg is similar to Circuit City: Its typical store size -- 30,000 square feet -- and color scheme -- yellow and red -- are similar to former Circuit City stores.
But there are differences: hhgregg still pays store employees a commission, an arrangement Circuit City eliminated in early 2003. And hhgregg continues to sell appliances, which generated 31 percent of its sales last fiscal year. Circuit City stopped selling appliances in 2000.
The retailer said it has executed leases for nearly all of the new stores expected to open during the current fiscal year, which ends March 31, and its board has approved nearly half of the store locations for the following year.
David Smith with Thalhimer/Cushman & Wakefield brokerage, who is handling hhgregg's local leasing, would not comment on where the retailer would locate stores.
Also, hhgregg has been wooing former Circuit City customers since the chain filed for bankruptcy protection last fall and then announced earlier this year it was going out of business.
For instance, hhgregg had accepted Circuit City gift cards through April 1 and assisted customers in establishing factory-authorized service on manufacturer-warranted items that customers bought from Circuit City.
Contact Gregory J. Gilligan at (804) 649-6379 or
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Staff writer Louis Llovio contributed to this report.
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Reader Reactions
I think the “socialism” reference was a well place snipe at Best Buy, but I was not trying to define socialism.
BestBuy is filled with employees who, for the most part, don’t really have any incentive to sell a product to you, and it shows. They don’t have a vested interest in selling a product to you. A commissioned salesperson DOES. BestBuy employees are working as a collective, a commissioned employee WANTS THAT SALE and to heck with the other employees!
Best Buy “sales associates” are generally useless except for maybe cell phones and DVD’s. If you want to know the difference between two high priced TV’s, Plasma vs. LCD, you’re S-O-L. Luckily for me I am tech saavy but the person who isn’t is at the mercy of some poorly trained people at BB.
If hhgregg comes to town I will definately check it out. BB almost never has good sales and we need some competition in this area.
Bottom line is going to be prices and quality of merchandise. Glad Best Buy , Costco and Sams will have competition. I hope to see more stores come to town.
Please look up the definition of “socialism” before throwing it around unless you also want to appear stupid…
I agree that people whose salaries are based off commission work much harder then people who don’t. I’m also tired of the high school rejects working at best buy, they are pretty much useless not only when it comes to actually selling a product but also answering technical questions. I hope they have some good prices at HHG, as you can find everything at best buy cheaper on the internet, and not some cheap basement site, things on amazon.com are always cheaper too.
Circuit City was GREAT when they had commission, and before BestBuy showed up. It’s hard to compete when one store doesn’t pay their employee anything except to hold up a shelf, and other employee WANTS to answer questions, do research and ‘nudge the customer’ to fatten his paycheck.
While you can have a salesperson “too pushy”, I would rather have them slightly pushy than texting on their phone because they are “at work until 5pm” whether they sell 1 product or 50 products.
How many people can honestly say that they will work a “AS HARD” and invest as much in their job if they make $400 a week, or if they “bust their hump” and make $800 per week by convincing the customer to BUY THIS PRODUCT, HERE’S MY CARD, CALL ME.
If you love socialism, BestBuy is the place for you.. Every salesperson is equal, including the red hair, pierced body parts and goth-metal ‘look’. They’re all weird looking, don’t give a rip, but everyone is there until the shift ends.
I look forward to seeing what they have to offer. Having another electronics retailer in Richmond is good for the consumer. Competition can help keep prices down. As for “pushy” salespeople I would suggest you do your homework before going into the store and arm yourself with Consumer Reports magazine. Once they know you know what you’re doing and know what you want…they won’t try to get you to buy something you won’t be happy with. And, as always, DO NOT BUY an extended warranty.
word! best buy is awful; hopefully this new company will drive them out of richmond
If you have good training and produce good sales people, they can work on commission without being pushy. As a former CC employee, I find it interesting that hhgregg is not only surviving but growing despite having to fight against all the same things that CC had to fight against. BUT, as the article mentions—hhgregg continues to pay commissions to their staff AND carry appliances. Both things that CC cut and ultimately played a role in their demise—in my opinion, from having worked there for 10 years and seeing both of those changes implemented. I wish hhgregg the best of luck in Richmond—it’ll be nice to have them.
“Employees will work on commission” this a mistake, CC try that and it didn’t work. Too many pushy salesman. Richmonders don’t like that.
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