Decision Makers: T.J. Crocker

New position: senior vice president, health and welfare practice leader for Virginia, RCM&D (insurance brokerage and risk-management firm)

Previous position: senior associate, Mercer Health & Benefits

Birthplace: Norfolk

Education: bachelor's degree in political science, University of Richmond

Career: "Began my professional career as a schoolteacher and also coached high school basketball and football teams. Left the education profession after three years to pursue a career in the insurance/consulting industry, where I have worked for several firms over the past 12 years."

Best advice ever received: "(1) Keep it simple. (2) Learn to listen and listen to learn."

Most difficult situation faced on the job: "Informing clients and colleagues that I was leaving the firm."

Career tip for students: "Learn how to ask effective questions, and always consider the potential impact to your client before you take action."

What motivates him? "Doing the right thing all of the time."

Role model: "My parents."

Family: wife Jenni Lee, children Lillian and Marshall

Pastimes: "University of Richmond football and basketball games."

Most memorable book: "The Killer Angels."

Favorite food: "Jo-Jo's pizza on Main Street."

Ideal vacation: "Anywhere in the Florida Keys."